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To return or exchange an item to mandmgamestore.com, include the packing list, identify the reason for the return, and send it to the address on the return shipping label.All returns can also be brought into any M&M Video Games store locations. Items returned to a physcial store location must be accompanied by the original packing list. Store return policies may vary and are subject to manager approval.Refunds are issued in the original payment type. Guests with a gift receipt will only receive an exchange or a gift card of equal value. We reserve the right to refuse any return.We reserve the right to refuse any return and to require that certain items be returned directly to the manufacturer.