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Customer Support
1. What is our Online Return Policy?

Pre-owned items has been carefully tested, and is guaranteed to work. If you are not completely satisfied, simply return the product within 7 days for your money back or identical exchange within 30 days of purchase.

New items must be in the original packaging and include any manuals, cabling and accessories in sellable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) will be replaced with a like item, upon return.
We do not offer returns of:
  • Any product(s) returned more than 30 days from the date on the packing slip.
  • Any product(s) not in its original condition.
  • Any product(s) that is damaged, played, or is missing parts.
  • Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.

To return or exchange an item to, include the packing list, identify the reason for the return, and send it to the address on the return shipping label.

All returns can also be brought into any M&M Video Games store locations. Items returned to a physcial store location must be accompanied by the original packing list. Store return policies may vary and are subject to manager approval.

Refunds are issued in the original payment type. Guests with a gift receipt will only receive an exchange or a gift card of equal value. We reserve the right to refuse any return.

We reserve the right to refuse any return and to require that certain items be returned directly to the manufacturer.

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